FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

  • 1. Promotions
  • 2. What payment methods are accepted?
  • 3. Shop now, pay later with Klarna.
  • 4. What taxes apply to the purchase of products?
  • 5. What are the delivery times and costs?
  • 6. How to track my order?
  • 7. What do I do if I have an issue with my order?
  • 8. Can I return a product?
  • 9. What product guarantee do I have?
  • 10. Where can I PHYSICALLY buy HAWKERS products?
  • 11. Would you like to sell HAWKERS?
  • 12. Prescription glasses.
  • 13. Would you like to work for HAWKERS?
  • 14. Would you like to collaborate with HAWKERS?
  • 15. Do you have a charity donation suggestion?
  • 16. WORLDCOO E-COMMERCE WIDGET
  • 17. Blue Block Technology

1. Promotions

FLASHSALE - 2 for 1
  • Promo starts: 15 September, 2023. Promo ends: 17 September, 2023.
  • Buy two products for the price of one, pay only for the highest value item.
  • Applies to entire website except Limited Edition.
  • Selected product. Indicated on product details page.
  • Free shipping.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
MID SEASON 1-35%, +2-50%
  • Promo starts: 1 September, 2023. Promo ends: 14 September, 2023.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM: 1 PRODUCT (35%), 2 PRODUCTS or more (50%).
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Shipping charges reduced to £12.99 and free over £65.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
ENDLESS SUMMER
  • Promotion starts: 16 August 2023. Promotion ends: 31 August 2023.
  • Selected products up to 50% discount. Also, for the purchase of 2 units, there is an extra discount of £15 and for the purchase of 3 units or more, there is an extra discount of £30. Indicated on the Product Detail Page. Limited Edition and New In not included.
  • Shipping charges reduced to £12.99 and free over £65.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
IN&OUT - Up to 60%
  • Promo starts: 1 August, 2023. Promo ends: 15 August, 2023.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS (50%), and 3 PRODUCTS or more (60%).
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Shipping charges reduced to £12.99 and free over £65.
  • Cannot be combined with other promotions, discounts, or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
2nd SALES - 2 for 1
  • Promo starts: 15 July, 2023. Promo ends: 27 July, 2023.
  • Buy two products for the price of one, pay only for the highest value item.
  • Applies to the entire website except New In.
  • Selected product. Indicated on product details page.
  • Reduced shipping. Free shipping on orders over £65.
  • Cannot be combined with other promotions, discounts or offers
  • Deliveries made in accordance with health authorities’ safety measures
  • Returns subject to conditions. Visit our Refunds page.
SALES - UP TO 60%
  • Promo starts: 1 July, 2023. Promo ends: 14 July, 2023.
  • Discounts up to 60% on selected products.
  • Applies to the entire website except New In.
  • Selected product. Indicated on product details page.
  • Shipping charges reduced to £12.99 and free over £65.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
FLASH SALE - Up to 70%
  • Promotion starts: 9 June 2023.
  • Promotion ends: 11 June 2023.
  • Discounts up to 70% on selected products. Indicated on the Product Detail Page. New In not included.
  • Shipping charges reduced to £12.99 and free over £65
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions. Visit our Refunds page for details.
WELCOME SUMMER - 2 for 1
  • Promo starts: 2 June, 2023. Promo ends: 11 June, 2023.
  • Buy two products for the price of one, pay only for the highest value item.
  • Applies to the entire website except New In.
  • Selected product. Indicated on product details page.
  • Reduced shipping. Free shipping on orders over £65.
  • Cannot be combined with other promotions, discounts or offers
  • Deliveries made in accordance with health authorities’ safety measures
  • Returns subject to conditions. Visit our Refunds page.
BLACK JACK / MOTHER’S DAY - 2 for 1
  • Promo starts: 1 May, 2023. Promo ends: 14 May, 2023.
  • Buy two products for the price of one, pay only for the highest value item.
  • Applies to the entire website except Limited Edition and New In SS23.
  • Selected product. Indicated on product details page.
  • Reduced shipping. Free shipping on orders over £65.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.

2. What payment methods are accepted?

  • Credits cards: Visa, MasterCard, American Express.
  • Debit cards: Visa, MasterCard, American Express.
  • PayPal.
  • Klarna.
  • Apple Pay
  • Amazon Pay
  • Multibank (only Portugal)
  • C.O.D (only Portugal).

3. Shop now, pay later with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

3 interest-free instalments

Split your purchase into 3 interest-free payments so you can spread the cost of your purchase over time. The first payment is taken when the order is processed and the remaining 2 are automatically taken every 30 days from a credit or debit card of your choice. With Klarna, you have the flexibility to shop without added interest.

Safe and secure

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

Review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer Service in the Klarna app.

Frequently Asked Questions

Don’t see your question answered here? Check out Klarna’s full FAQ page. You can reach Klarna at https://www.klarna.com/es/atencion-al-cliente/ or by downloading the Klarna app for a chat.

How do I pay in 3 interest-free instalments?

Select 3 interest-free instalments to split your purchase into three payments, charged every 30 days beginning at the time your order is confirmed (usually the shipping date). You only need to add your debit or credit or debit card info you’d like to use for the automatic payments. We’ll let you know when your payment is due - you can simply sit back, relax, and enjoy your purchase. View product terms.

Is there a fee to use 3 interest-free instalments?

There are no interest charges when you use 3 interest-free instalments, and no fees when you make payments according to your schedule. If you do not make a payment on time late fees may apply. For more information please review product terms.

Will Klarna perform a credit check for 3 interest-free instalments?

When you choose 3 interest-free instalments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.

4. What taxes apply to the purchase of products?

The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also. If your order is blocked at customs, we are not responsible for any added this may imply.

5. What are the delivery times and costs?

You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.

Here is the link: Conditions.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.

6. How to track my order?

When your order is ready to leave our warehouse, we will send you an email containing the tracking number and a link to the website of the transport company delivering it. This will allow you to keep track of your order during shipment and see when it will be delivered. Please note that deliveries are not made on weekends or public holidays.

Additionally, if you placed the order through your account, you can also check its status and see the tracking code in the User area section of our website.

7. What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our contact form.

Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

8. Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms and Conditions and in the Returns page of our website.

9. What product guarantee do I have?

Our products are guaranteed for three (3) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form and select the “guarantee” option.

IF THE CUSTOMER HAS PURCHASED A 'MADE IN SPAIN' PRODUCT, THE AFOREMENTIONED 3-YEAR WARRANTY WILL BE EXTENDED INDEFINITELY. THAT IS TO SAY, THE 'MADE IN SPAIN' PRODUCT WILL HAVE A LIFETIME WARRANTY. THIS BENEFIT IS ONLY APPLICABLE, AS STATED, TO 'MADE IN SPAIN' PRODUCTS. THE PROCEDURE FOR THE EXECUTION OF THIS WARRANTY, AS OUTLINED IN THE PRESENT SECTION, WILL BE EXACTLY THE SAME AS FOR ALL OTHER PRODUCTS.

10. Where can I PHYSICALLY buy HAWKERS products?

  • Search for our stores here.
  • Certain shopping centres and collaborating opticians. Ask us!

* Take into account that the models available may vary depending on the point of sale.

** Take into account that price and promotions can vary depending on the sales channel.

11. Want to distribute HAWKERS?

If you're a business professional and would like to join our network of authorised distributors, please complete the following form

12. Prescription glasses.

There are special return conditions for this type of personalised product, which can be found in the Terms and Conditions on our website. Applies only to simple myopia and hyperopia prescriptions.

13. Would you like to work for HAWKERS?

Would you like to join us? Check out the offers in our Careers page.

14. Would you like to collaborate with HAWKERS?

Join Hawkers Crew! Our ambassador community is waiting for you! Sign up at Hawkers Crew and we will be in contact with you.

15. Do you have a charity donation suggestion?

Send your proposal to rsc_hawkersgroup@saldum.com and we will evaluate it.

16. WORLDCOO E-COMMERCE WIDGET

Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and every donated euro can be traced at worldcoo.com.

By making a purchase at hawkersco.com you can make a micro donation. The microdonation can be made before completing your purchase by clicking on the check box. This initiative is developed within the framework of the collaboration agreement between HAWKERS and World. You can track the status of the collection for the project by using the following worldcoo.com/es/proyectos-1/

The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the products purchased at hawkersco.com. In the case of cancelling your order or exercising your right of withdrawal on it, this will not affect the donation, since it is not reimbursable.

17. Blue Block Technology - Glasses with blue light filter.

What are Blue Filter Glasses?

They are non-prescription lenses which prevent a specific bandwidth of high-energy blue light emitted by the screens of everyday electronic devices from reaching the eye. Over-exposure to this light can cause eye fatigue and visual stress, and has been shown to disturb sleep patterns.

Do Blue Blocking glasses come with prescription lenses?

Blue Blocking glasses don't come with prescription lenses. If you would like to buy prescription glasses with a blue filter, go to Hawkers Eyewear.

How many models are there and where can I get them?

You'll find more than 20 different Blue Blocking glasses models on our website. Discover the full catalogue here.

Where can I find the characteristics of each model?

Each model has a details page which you can view by clicking on the model photo. If you have any questions about the model or Blue block Technology in general, please ask us by using our Customer Service form contact