COVID-19

Important information to consider

1. Delivery protocol

For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:

  • The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.
  • They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.
  • Once identified, you can take your package in a secure manner, with no human contact.

2. Shipments and deliveries

Please note that in some territories shipments may be delayed due to public health restrictions. If you are affected by this, please do not hesitate to contact us using the CONTACT form.

Due to recent inclement weather conditions throughout Europe, shipping and delivery will have - in some cases - suffered adverse consequences. We apologise for any inconvenience and appreciate your patience.

3. Right of withdrawal

If you received your order between March 1, 2020 and June 1, 2020, you have until July 31, 2020 to exercise this right.

4. Warranty

Warranty periods remain unchanged. If you have any questions, please contact our Customer Service Department using the CONTACT form.

5. Physical stores

We're back!

All our stores have reopened. Find the store nearest you in our Store Locator.

Don't forget to follow the health and safety protocol established in each of our stores. If you have any queries, ask our Store Manager.

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

  • 1. Promotions
  • 2. Tracking infiormation
  • 3. Returns and refunds
  • 4. Right of withdrawal form
  • 5. Hawkers lenses protection
  • 6. Sunglasses care
  • 7. Accepted payment methods
  • 8. When to contact paypal
  • 9. I want to sell Hawkers at my store
  • 10. I want to work in Hawkers
  • 11. Commercial and sweepstakes prizes

1. Promotions

ENDLESS SUMMER
  • Promotion starts: 7 September, 2021. Promotion ends: 28 September, 2021.
  • Buy two pairs of sunglasses and pay just $59,99 AUD.
  • Applies to the entire website, except SS21 and Limited Edition SS21.
  • Selected products. Indicated on the product details page.
  • Free shipping.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
SUMMER VIBES (ENTRY PRICE)
  • Promotion starts: 3rd August, 2021. Promotion ends: 23th August, 2021.
  • Selected products at different prices (39.99 AUD, 44.99 AUD , 49.99 AUD).
  • Applies to entire website except SS21 and Limited Edition SS21.
  • Selected product. Indicated on product details page.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
CHOOSE YOUR FLAVOUR
  • Promo starts: 15 July, 2021. Promo ends: 2 August, 2021.
  • Buy the number of sunglasses indicated to get the established discount for each pair. 1 pair (40%), 2 pairs (50%), 3 pairs (65%) and 4 pairs (70%).
  • Applies to entire website except SS21 and Limited Edition SS21.
  • Selected product. Indicated on product details page.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
SUMMER 2FOR1
  • Promo starts: 14 June, 2021. Promo ends: 14 July, 2021.
  • Buy two glasses and only pay for the one with the highest price.
  • Applicable on the entire web except Paula Echevarría SS21.
  • Applies to selected products. Indicated on website.
  • Reduced shipping. Free shipping from 17 June, 2021.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • The promotion is not redeemable in money terms.
  • Not applicable to distributors.
  • Returns are subject to conditions. For more info, click on the Returns link at the bottom of the page.
UP TO 60% OFF
  • Promotion starts: 20th May, 2021. Promotion ends: 30th May, 2021.
  • https://www.hawkersaustralia.com
  • Selected products with up to 60% discount.
  • Qualifying products Indicated on the individual product details page.
  • Shipping reduced to $2,99 and free on orders of $65 or over.
  • Free shipping from the 26th of May until the end of the promotion.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • The promotion is not redeemable in money terms.
  • Not applicable to distributors.

2. Tracking infiormation

Auspost will send you an email with your tracking number once the package is prepared and picked up at our warehouse.

If your tracking link does not work try it again later as it normally takes some hours to Auspost to register the tracking information. Please note that Auspost only works on business days.

If your order pass through customs, we are not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

ESTIMATED TIME OF DELIVERY AND SHIPPING FEES

  • Australia: 3-5 business days - $7
  • New Zealand: 10-12 business days - $7
  • Other: 5-9 business days - $30

3. Returns and refunds

If you wish to invoke your right of withdrawal, please, fill in the following form, to comply with our national laws, and send it to our contact page.

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).

4. Right of withdrawal form

PLY RETURNS PO BOX 6035
CHULLORA, NSW, 1405
I hereby declare that I renounce on my sunglasses acquisition contract on:
– Ordered the________of_________of________/ received the ________of_________of_________ [state date of contract/date of delivery of the order]
– _____________________[Name of the customer]
– _____________________[Customer's address]
Date

5. Hawkers lenses protection

Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

6. Sunglasses care

You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

7. Accepted payment methods

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.

8. When to contact paypal

Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.

9. I want to sell Hawkers at my store

If you are interested in becoming an authorized retailer of Hawkers please write us at sales@saldum.com

10. I want to work in Hawkers

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@hawkersco.com).

11. Commercial and sweepstakes prizes

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.