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Important information to consider

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

  • 1. Promotions
  • 2. Tracking infiormation
  • 3. Returns and refunds
  • 4. Right of withdrawal form
  • 5. Hawkers lenses protection
  • 6. Sunglasses care
  • 7. Accepted payment methods
  • 8. When to contact paypal
  • 9. I want to sell Hawkers at my store
  • 10. I want to work in Hawkers
  • 11. Commercial and sweepstakes prizes

1. Promotions

BLACKFRIDAY - 3 for 1
  • Promo starts: 20 November, 2022. Promo ends: 23 November, 2022.
  • Buy three pairs of sunglasses for the price of one, pay only for the highest value item.
  • Reduced shipping. Free shipping on orders over $65.
  • Promotion applies to the entire website, except New In and Limited Edition. Products included in the promo are indicated on the product details page.
  • Cannot be combined with other promotions, discounts or offers, except affiliation programs.
  • Deliveries made in accordance with local health authority guidelines.
  • Returns subject to conditions. Visit our Refunds page. All orders made during the month of November have an extended return period until January 15.
BLACKFRIDAY - Up to 60%
  • Promo starts: 7 November, 2022. Promo ends: 19 November, 2022.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS (50%), 3 PRODUCTS OR MORE (60%).
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Reduced shipping. Free shipping on orders over $65.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page. All orders made during the month of November have an extended return period until January 15.
HALLOWEEN - 2 for 1
  • Promo starts: 14 October, 2022. Promo ends: 2 November, 2022.
  • Buy two pairs of sunglasses for the price of one, pay only for the highest value item.
  • Free shipping.
  • Promotion applies to the entire website, except New In and Limited Edition. Products included in the promo are indicated on the product details page.
  • Cannot be combined with other promotions, discounts or offers, except affiliation programs.
  • Deliveries made in accordance with local health authority guidelines.
ICONS - 2 for $85
  • Offer starts: 5 September 2022. Offer ends: 30 sept 2022.
  • Buy two iconic One, Classic, Aviator or Warwick products for $85.
  • Offer only applicable to products in the sale (ICON products).
  • Selected product. Indicated on product details page: 2x$85.
  • Standard shipping.
  • A single product can be purchased with the code HAWK35 (35% discount).
  • Not applicable to New In and Limited Edition, nor cumulative to the 2 for $85 promotion.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
PROMO - 1234
  • Promo starts: 1 August, 2022. Promo ends: 15 August, 2022.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS (50%), 3 PRODUCTS (60%) and 4 PRODUCTS (70%).
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Reduced shipping.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.

2. Tracking infiormation

Auspost will send you an email with your tracking number once the package is prepared and picked up at our warehouse.

If your tracking link does not work try it again later as it normally takes some hours to Auspost to register the tracking information. Please note that Auspost only works on business days.

If your order pass through customs, we are not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

ESTIMATED TIME OF DELIVERY AND SHIPPING FEES

  • Australia: 3-5 business days - $7
  • New Zealand: 10-12 business days - $7
  • Other: 5-9 business days - $30

3. Returns and refunds

If you wish to invoke your right of withdrawal, please, fill in the following form, to comply with our national laws, and send it to our contact page.

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).

4. Right of withdrawal form

PLY RETURNS PO BOX 6035
CHULLORA, NSW, 1405
I hereby declare that I renounce on my sunglasses acquisition contract on:
– Ordered the________of_________of________/ received the ________of_________of_________ [state date of contract/date of delivery of the order]
– _____________________[Name of the customer]
– _____________________[Customer's address]
Date

5. Hawkers lenses protection

Hawkers lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Hawkers sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

6. Sunglasses care

You can use your Hawkers pouch to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

7. Accepted payment methods

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.

Klarna.

8. When to contact paypal

Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.

9. I want to sell Hawkers at my store

If you are interested in becoming an authorized retailer of Hawkers please write us at sales@saldum.com

10. I want to work in Hawkers

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@hawkersco.com).

11. Commercial and sweepstakes prizes

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible in our contact page. Changes and refunds are not accepted.