FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

  • 1. Promotions.
  • 2. What payment methods are accepted?
  • 3. What taxes apply to the purchase of products?
  • 4. What are the delivery times and costs?
  • 5. How to track my order?
  • 6. What do I do if I have an issue with my order?
  • 7. Can I return a product?
  • 8. What product guarantee do I have?
  • 9. Would you like to sell HAWKERS?
  • 10. Blue Block Technology.
  • 11. H2O Capsule (ECO line).

1. Promotions

SALES - UP TO 60%
  • Promotion starts: 2 January 2023. Promotion ends: 15 January 2023.
  • Discounts up to 60% on selected products. Indicated on the Product Detail Page. Limited Edition not included.
  • Reduced shipping. Free shipping on orders over $60.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions. Visit our Refunds page for details.
CHRISTMAS - 2 for 1 + Free Shipping
  • Promo starts: 11 December, 2022. Promo ends: 17 December, 2022.
  • Buy two pairs of sunglasses for the price of one, pay only for the highest value item.
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Free Shipping.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page. All orders made during the month of November have an extended return period until January 15
BLACKFRIDAY - 3 for 1
  • Promo starts: 20 November, 2022. Promo ends: 23 November, 2022.
  • Buy three pairs of sunglasses for the price of one, pay only for the highest value item.
  • Reduced shipping. Free shipping on orders over $60.
  • Promotion applies to the entire website, except New In and Limited Edition. Products included in the promo are indicated on the product details page.
  • Cannot be combined with other promotions, discounts or offers, except affiliation programs.
  • Deliveries made in accordance with local health authority guidelines.
  • Returns subject to conditions. Visit our Refunds page. All orders made during the month of November have an extended return period until January 15.
BLACKFRIDAY - Up to 60%
  • Promo starts: 7 November, 2022. Promo ends: 19 November, 2022.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS (50%), 3 PRODUCTS OR MORE (60%).
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Reduced shipping. Free shipping on orders over $60.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page. All orders made during the month of November have an extended return period until January 15.
HALLOWEEN - 2 for 1
  • Promo starts: 14 October, 2022. Promo ends: 2 November, 2022.
  • Buy two pairs of sunglasses for the price of one, pay only for the highest value item.
  • Free shipping.
  • Promotion applies to the entire website, except New In and Limited Edition. Products included in the promo are indicated on the product details page.
  • Cannot be combined with other promotions, discounts or offers, except affiliation programs.
  • Deliveries made in accordance with local health authority guidelines.
PROMO - 1234
  • Promo starts: 1 August, 2022. Promo ends: 15 August, 2022.
  • Buy the number of PRODUCTS indicated to get the established discount for each ITEM. 1 PRODUCT (35%), 2 PRODUCTS (50%), 3 PRODUCTS (60%) and 4 PRODUCTS (70%).
  • Applies to entire website except New In and Limited Edition.
  • Selected product. Indicated on product details page.
  • Reduced shipping. Free shipping on orders over $60.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with health authorities’ safety measures.
  • Returns subject to conditions. Visit our Refunds page.
2 for 1 - SALES JULY
  • Promotion starts: 1 July, 2022. Promotion ends: 31 July, 2022.
  • Buy two products and only pay for the highest valued one.
  • Applies to the entire website except Limited Edition and New In.
  • Selected products. Indicated on the Product Detail Page.
  • Reduced shipping. Free shipping on orders over $60.
  • Not accumulable with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions. Visit our Refunds page.
  • With every purchase this month, receive a gift (to redeem with your next purchase).
  • The prizes apply to every purchase or cart.
  • The rewards received have an expiration date three months after reception.
    • List of gifts:
    • A discount of 30%, 40% or 50% on your next purchase of our sunglasses. *Not accumulative with other offers and promotions.
    • A discount of 10%, 20% or 30% on your next purchase of Hawkers apparel. *Not accumulative with other offers and promotions.
    • A discount of 50% or 55% on your next purchase of our POLARIZED sunglasses.
    • *Not accumulative with other offers and promotions.
    • A discount of $10, $15 or $20 on your next Hawkers purchase. *Not accumulative with other offers and promotions.
    • An ADDITIONAL 5% discount on any ongoing promotion.
    • An ADDITIONAL $5 discount on any ongoing promotion.
    • A 2for1 on you next Hawkers purchase. *Not accumulative with other offers and promotions.
    • Buy any product and select any pair of polarized sunglasses FREE.
    • Buy any product and select any pair of ski goggles FREE.
    • Buy any product and select any Made In Spain pair of sunglasses FREE.
    • Buy any product and select any item of Hawkers clothing FREE.
    • Free shipping on your next Hawkers purchase.

2. What payment methods are accepted?

  • Credit cards: Visa, MasterCard, American Express, Discover.
  • Debit cards: Visa, MasterCard, American Express.

3. What taxes apply to the purchase of products?

The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also. If your order is blocked at customs, we are not responsible for any added this may imply.

4. What are the delivery times and costs?

You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.

Here is the link: Conditions.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.

ESTIMATE TIME OF DELIVERY AND SHIPPING FEES:

  • USA - 5-7 business days - $7
  • Canada - 5-7 business days - $7

5. How to track my order?

Our delivery company will send you an email with the tracking information for your order once it has been prepared for shipping and leaves the warehouse. When you receive this email, you wil be able to click the link or introduce the reference number into the delivery company website.

If your order is heading outside Spain, you will receive the tracking information for the company contracted to deliver in the destination country. The type of delivery chosen will determine whether or not the tracking info is available in real-time.

Devlieries are not made on non-working days or on national and local holidays.

6. What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our contact form.

Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

7. Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms and Conditions and in the Returns page of our website.

8. What product guarantee do I have?

Our products are guaranteed for three (3) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form and select the “guarantee” option.

IF THE CUSTOMER HAS PURCHASED A 'MADE IN SPAIN' PRODUCT, THE AFOREMENTIONED 3-YEAR WARRANTY WILL BE EXTENDED INDEFINITELY. THAT IS TO SAY, THE 'MADE IN SPAIN' PRODUCT WILL HAVE A LIFETIME WARRANTY. THIS BENEFIT IS ONLY APPLICABLE, AS STATED, TO 'MADE IN SPAIN' PRODUCTS. THE PROCEDURE FOR THE EXECUTION OF THIS WARRANTY, AS OUTLINED IN THE PRESENT SECTION, WILL BE EXACTLY THE SAME AS FOR ALL OTHER PRODUCTS.

9. Where can I PHYSICALLY buy HAWKERS products?

Are you a professional working in this market and are interested in becoming an authorized seller? Please write to sales@saldum.com and we will evaluate your proposal.

10. Blue Block Technology - Glasses with blue light filter.

What are Blue Filter Glasses?

They are non-prescription lenses which prevent a specific bandwidth of high-energy blue light emitted by the screens of everyday electronic devices from reaching the eye. Over-exposure to this light can cause eye fatigue and visual stress, and has been shown to disturb sleep patterns.

Are these glasses available with prescription lenses?

We don’t currently offer prescription Blue Block lenses. If you are interested in Blue Block prescription glasses, then stay tuned, as we will have news for you very soon.

How many models are available with Block Block Technology and where can I get them?

We currently offer 20 designs on our web page. The Blue Block Technology models are indicated with the words BLUE LIGHT and are marked NEW.

Where can I find the characteristics of each model?

Each model has a details page which you can view by clicking on the model photo. If you have any questions about the model or Blue block Technology in general, please ask us by using our Customer Service form contact

11. H2O Capsule (ECO line)

What is the H2O capsule collection?

This Limited Edition capsule has 6 eco-friendly designs to choose from. All six models are made from a combination of sustainable, biodegradable plastics and recycled plastics collected from the ocean.

What does it mean that it is a capsule?

A capsule collection is a Limited Edition collection with a small number of units available: when they are gone, they are gone!

What does it mean that the sunglasses are sustainable and environmentally responsible?

Both the frames and the lenses of all six H2O models are made using materials which respect the planet. From innovative, biodegradable materials to recycled pre-existing plastics. The packaging is also 100% sustainable.

How can I find out which materials are used for each model?

The manufacturing materials are indicated on the details page for each model. Click on the model to view its details page.