COVID-19

Important information to consider

1.- Delivery protocol.
For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:
The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.
They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.
Once identified, you can take your package in a secure manner, with no human contact.

2.- Shipments and deliveries.
Please note that in some territories shipments may be delayed due to public health restrictions. If you are affected by this, please do not hesitate to contact us using the CONTACT form.

3.- Right of withdrawal.
If you received your order between March 1, 2020 and June 1, 2020, you have until July 31, 2020 to exercise this right.

4.- Warranty.
Warranty periods remain unchanged. If you have any questions, please contact our Customer Service Department using the CONTACT form.

5.- Physical stores.
We're back!
All our stores have reopened. Find the store nearest you in our Store Locator.
Don't forget to follow the health and safety protocol established in each of our stores. If you have any queries, ask our Store Manager.

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

 

FAQs

1.- Promotions. 

HALLOWEEN 2020 -  2X1

  • Promotion starts: 20 October 2020. Promotion ends: 1 November 2020
  • The client configures the 2for1 from a selection of qualifying products.
  • The price of the highest value product be the payable amount.
  • Free shipping.
  • Products qualifying for the promotion are indicated on the product details page.
  • Promotion cannot be combined with other promotions, discounts or special offers, except affiliation programs.
  • Delivery made in accordance with measures laid out by health authorities.

 

BFF VIP 2020
  • Promotion is valid from October 15, 2020 to November 3, 2020, on the website https://www.hawkersco.com.
  • Applies only to select clients from the Hawkers client database who have received an e-mail or SMS with the promotion access code.
  • How to apply the promotion:
    • Add any 3 models from the exclusive 3x1 selection to the website shopping cart.
    • Proceed to the checkout process, and enter the promotion code received by e-mail. (if you have clicked directly on the e-mail link provided in the e-mail, the code will automatically be entered for you).
    • Finally, you will be asked to pay only for the value of the model with the highest price. The other two models will be free of charge.
  • Applies only to selected models. These models are are published in the “Pre Black Friday” section.
  • Pay for the product with the highest value.
  • Free shipping.
  • The promotion is not redeemable in money terms.
  • Not applicable to distributors.
  • Promotion can not be applied in conjunction with other promotions, coupons or discounts.
  • The promotion code is also applicable in physical stores, by presenting the e-mail or SMS you have received informing you of the promotion and providing the promotion code.
  • For more information on how to return goods, please consult our Returns and FAQ section.
  • Delivery made in accordance with measures laid out by health authorities.

 

OUTLET OCTOBER 2020

  • Promotion valid from 6th to 31th October, 2020 at www.hawkersco.com.
  • Applies only to those selected models which are published on the “OUTLET” section of the website.
  • The discount applied can vary between 50% and 70%. The applicable discount is reflected in the published price of the products.
  • Shipping reduced to €1.99, €2.99 or €5.99 for countries with previous standard shipping costs of €5, €7 and €14 respectively. Shipping is free for orders of €40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers, except affiliate discounts.
  • Delivery made in accordance with measures laid out by health authorities.
  • Promotion product exchange will only be made under the guarantee which the law provides for quality defects and product suitability and are subject to stock availability
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

2FOR1

  • Promotion starts: 22 September 2020. Promotion ends: 5 October 2020
  • The client configures the 2for1 from a selection of qualifying products.
  • The price of the highest value product will be the payable amount.
  • Free shipping
  • Products qualifying for the promotion are indicated on the product details page.
  • Promotion cannot be combined with other promotions, discounts or special offers, except for affiliation programs.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

PROMO 35% - SEPTIEMBRE

  • Promotion starts: 14th September, 2020. Promotion ends: 24th September, 2020.
  • Selection of products (mostly) from New In, with 35% OFF.
  • Promo applies to the entire website apart from ‘Paula Echevarría’ collections.
  • Shipping reduced to €1.99, €2.99 or €5.99 for countries with previous standard shipping costs of €5, €7 and €14 respectively. Shipping is free for orders of €40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

OUTLET SEPTEMBER 2020

  • Promotion valid from 8th to 30th September, 2020 at www.hawkersco.com.
  • Applies only to those selected models which are published on the “OUTLET” section of the website.
  • The discount applied can vary between 50% and 70%. The applicable discount is reflected in the published price of the products.
  • Shipping reduced to €1.99, €2.99 or €5.99 for countries with previous standard shipping costs of €5, €7 and €14 respectively. Shipping is free for orders of €40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers, except affiliate discounts.
  • Delivery made in accordance with measures laid out by health authorities.
  • Promotion product exchange will only be made under the guarantee which the law provides for quality defects and product suitability and are subject to stock avaiability
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

PRICE DROP

  • Promotion starts: 25th August, 2020. Promotion ends: 7th September, 2020.
  • Selection of products at €19.99, €24.99, €29.99 and €34.99.
  • 10% EXTRA discount for orders of two or more products.
  • Promo applies to the entire website apart from ‘Paula Echevarría’ collections.
  • Shipping reduced to €1.99, €2.99 or €5.99 for countries with previous standard shipping costs of €5, €7 and €14 respectively. Shipping is free for orders of €40 or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

2FOR1

  • Promotion starts: August 18 2020. Promotion ends: August 24 2020
  • The client configures the 2for1 from a selection of qualifying products.
  • The price of the highest value product be the payable amount.
  • Free shipping.
  • Products qualifying for the promotion are indicated on the product details page.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.

 

LEVEL UP SALE

  • Promotion starts: August 4 2020. Promotion ends: August 17 2020
  • Buy: one (1) pair of sunglasses (with 30% discount), two (2) pairs of sunglasses (with 50% discount), three (3) pairs of sunglasses (with 60% discount).
  • Applicable to the entire web site EXCEPT the Paula Echevarría and the H2O collections.
  • Shipping reduced to 1,99€. Shipping is free for orders over 40€.
  • Products qualifying for the promotion are indicated on the product details page.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

        

    2.- What payment methods are accepted?

     

    • Credit cards: Visa, MasterCard, American Express.

    • Debit cards: Visa, MasterCard, American Express.

    • PayPal.

    • Apple Pay.

    • Amazon Pay.

    • Multibanco (only Portugal).

    • C.O.D. (only Portugal).

     

    3.- What taxes apply to the purchase of products?

    The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also.

    If your order is blocked at customs, we are not responsible for any added this may imply.

     

    4. What are the delivery times and costs?

     You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.

    Here is the link CONDITIONS.

    The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.

     

    5.- How to track my order?

    Our delivery company will send you an email with the tracking information for your order once it has been prepared for shipping and leaves the warehouse. When you receive this email, you wil be able to click the link or introduce the reference number into the delivery company website.

    If your order is heading outside Spain, you will receive the tracking information for the company contracted to deliver in the destination country. The type of delivery chosen will determine whether or not the tracking info is available in real-time.

    Devlieries are not made on non-working days or on national and local holidays.

     

    6.- What do I do if I have an issue with my order?

    Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our CONTACT form.

    Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

     

    7.- Can I return a product?

    You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms & Conditions and in the Returns page of our website.

     

    8.- What product guarantee do I have?

    Our products are guaranteed for two (2) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form and select the “guarantee” option.

     

    9.- Where can I PHYSICALLY buy HAWKERS products?

    • Search for our stores here.

    • Certain shopping centres and collaborating opticians. Ask us!

    *Take into account that the models available may vary depending on the point of sale.

    **Take into account that price and promotions can vary depending on the sales channel.

     

    10.- Would you like to sell HAWKERS?

    Are you a professional working in this market and are interested in becoming an authorized seller? Please write to sales@saldum.com and we will evaluate your proposal.

     

    11.- Would you like to work for HAWKERS?

    Would you like to join us? Check out the offers in our Careers page.

     

    12.- Would you like to collaborate with HAWKERS?

    Join Hawkers Campus! Our ambassador community is waiting for you! Sign up at Campus Reps and we will be in contact with you.

     

    13.- Do you have a charity donation suggestion?

    Send your proposal to rsc_hawkersgroup@saldum.com and we will evaluate it.

     

    14.- WORLDCOO E-COMMERCE WIDGET.

    Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and every donated euro can be traced at worldcoo.com.

    By making a purchase at hawkersco.com you can make a micro donation. The microdonation can be made before completing your purchase by clicking on the check box. This initiative is developed within the framework of the collaboration agreement between HAWKERS and World. You can track the status of the collection for the project by using the following worldcoo.com/es/proyectos-1/

    The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the products purchased at hawkersco.com. In the case of cancelling your order or exercising your right of withdrawal on it, this will not affect the donation, since it is not reimbursable.

     

    15.- Blue Block Technology - glasses with blue light filter.

    What are Blue Filter Glasses?

    They are non-prescription lenses which prevent a specific bandwidth of high-energy blue light emitted by the screens of everyday electronic devices from reaching the eye. Over-exposure to this light can cause eye fatigue and visual stress, and has been shown to disturb sleep patterns. 

    Are these glasses available with prescription lenses? 

    We don’t currently offer prescription Blue Block lenses. If you are interested in Blue Block prescription glasses, then stay tuned, as we will have news for you very soon.

    How many models are available with Block Block Technology and where can I get them? 

    We currently offer 20 designs on our web page. The Blue Block Technology models are indicated with the words BLUE LIGHT and are marked NEW.

    Where can I find the characteristics of each model? 

    Each model has a details page which you can view by clicking on the model photo. If you have any questions about the model or Blue block Technology in general, please ask us by using our Customer Service form - www.hawkersco.com/pages/contact

     

    16.- H2O Capsule (ECO line).

    What is the H2O capsule collection?

    This Limited Edition capsule has 6 eco-friendly designs to choose from. All six models are made from a combination of sustainable, biodegradable plastics and recycled plastics collected from the ocean.

    What does it mean that it is a capsule?

    A capsule collection is a Limited Edition collection with a small number of units available: when they are gone, they are gone!

    What does it mean that the sunglasses are sustainable and environmentally responsible?

    Both the frames and the lenses of all six H2O models are made using materials which respect the planet. From innovative, biodegradable materials to recycled pre-existing plastics. The packaging is also 100% sustainable.

    How can I find out which materials are used for each model?

    The manufacturing materials are indicated on the details page for each model. Click on the model to view its details page.