COVID-19

Important information to take into account.

1.- What is the delivery protocol?

For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:

  • The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.

  • They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.

  • Once identified, you can take your package in a secure manner, with no human contact.

 

2.- Will the website still be active?

Yes, it will. You can still buy online as normal. Although we are all working remotely, we continue to strive to provide the best service possible. 

 

3.- What is happening with the return policy?

At HAWKERS, our number one priority is you. So, if you received your order after the 1st of March, 2020, and you intend to exercise your right to return the goods, before sending any product back to our offices, please contact our Customer Care Department through the CONTACT form and we’ll let you know about sending and timing.

 

4.- What is happening with my product guarantee?

Guarantee periods are unchanged. However, if you have experience any incident during that period, we ask that - before returning any product to your facilities - you contact our Customer Service Department through their CONTACT form and we will let you know about sending and timing.

 

5.- What is happening with Hawkers’ physical stores?

The health of our customers and of our team is HAWKERS number one priority. That’s why we re following the guidelines and recommendations of the health authorities, and are closing all our physical stores for the time being. We will keep you informed through the usual communication channels on any changes to the situation. Obviously, we hope to get back to normal as quickie as possible.

 

6. What if I have bought something from a physical store during the period indicates in point 4?

Your right of return is unaffected. Therefore, when the situation has returned to normal, your case will be attended to in the store in which you purchased the product. We ask for your patience in this respect, and assure you that none of your rights will be affected.

At HAWKERS twe work to ensure that our shipments are not affected. Delivery times may be subject to change due to the present situation of force majeure. If you have any questions, please contact us via CONTACT.

In this situation, the cooperation between all of us is essential to return to normality as soon as possible and HAWKERS will always be available to answer any query you might have.

*Additionally, we add an asterisk to the Returns section: Due to the exceptional circumstances brought about by COVID-19, please consult our FAQs to remain informed about our services.

 

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

 

FAQs

1.- Promotions.

 SUMMER SALES - UP TO 60%

  • Promotion starts:July 1st, 2020. Promotion ends: Subject to change depending on how the promotion develops and stock levels.
  • All products with discounts of 40%, 50% and 60%
  • Shipping is free for orders of 40€ or more.
  • Promotion cannot be combined with other promotions, discounts or special offers.
  • Delivery made in accordance with measures laid out by health authorities.
  • Guarantee and/or cancellation: consult "Information to take into account during the situation caused by COVID-19." section at the top of the FAQ page.

 

2for1 + FREE SHIPPING

  • Choose two special offer products, and the discount will be applied to the lesser-priced one.
  • Special offer starts: 24th March, 2020. Special offer ends: subject to variation.
  • 2for1 valid for purchases on all product on the website except those listed in the "NEW IN" section.
  • Shipping costs: free.
  • Not accumulative with other promotions, discounts or offers.
  • Deliveries will be made in accordance with any measures imposed by health authorities..
  • Guarantee and/or returns: consult "Information to take into account during the situation caused by COVID-19" in our FAQs.

 

2.- What payment methods are accepted?

 

  • Credit cards: Visa, MasterCard, American Express.

  • Debit cards: Visa, MasterCard, American Express.

  • PayPal.

  • Apple Pay.

  • Amazon Pay.

  • Multibanco (only Portugal).

  • C.O.D. (only Portugal).

 

3.- What taxes apply to the purchase of products?

The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also.

If your order is blocked at customs, we are not responsible for any added this may imply.

 

4. What are the delivery times and costs?

 You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.

Here is the link CONDITIONS.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.

 

5.- How to track my order?

Our delivery company will send you an email with the tracking information for your order once it has been prepared for shipping and leaves the warehouse. When you receive this email, you wil be able to click the link or introduce the reference number into the delivery company website.

If your order is heading outside Spain, you will receive the tracking information for the company contracted to deliver in the destination country. The type of delivery chosen will determine whether or not the tracking info is available in real-time.

Devlieries are not made on non-working days or on national and local holidays.

 

6.- What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our CONTACT form.

Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.

 

7.- Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms & Conditions and in the Returns page of our website.

 

8.- What product guarantee do I have?

Our products are guaranteed for two (2) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form and select the “guarantee” option.

 

9.- Where can I PHYSICALLY buy HAWKERS products?

  • Search for our stores here.

  • Certain shopping centres and collaborating opticians. Ask us!

*Take into account that the models available may vary depending on the point of sale.

**Take into account that price and promotions can vary depending on the sales channel.

 

10.- Would you like to sell HAWKERS?

Are you a professional working in this market and are interested in becoming an authorized seller? Please write to sales@saldum.com and we will evaluate your proposal.

 

11.- Would you like to work for HAWKERS?

Would you like to join us? Check out the offers in our Careers page.

 

12.- Would you like to collaborate with HAWKERS?

Join Hawkers Campus! Our ambassador community is waiting for you! Sign up at Campus Reps and we will be in contact with you.

 

13.- Do you have a charity donation suggestion?

Send your proposal to rsc_hawkersgroup@saldum.com and we will evaluate it.

 

14.- WORLDCOO E-COMMERCE WIDGET.

Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and every donated euro can be traced at worldcoo.com.

By making a purchase at hawkersco.com you can make a micro donation. The microdonation can be made before completing your purchase by clicking on the check box. This initiative is developed within the framework of the collaboration agreement between HAWKERS and World. You can track the status of the collection for the project by using the following worldcoo.com/es/proyectos-1/

The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the products purchased at hawkersco.com. In the case of cancelling your order or exercising your right of withdrawal on it, this will not affect the donation, since it is not reimbursable.