1.- Delivery protocol.
For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:
The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.
They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.
Once identified, you can take your package in a secure manner, with no human contact.
2.- Shipments and deliveries.
Please note that in some territories shipments may be delayed due to public health restrictions. If you are affected by this, please do not hesitate to contact us using the CONTACT form.
3.- Right of withdrawal.
If you received your order between March 1, 2020 and June 1, 2020, you have until July 31, 2020 to exercise this right.
Warranty periods remain unchanged. If you have any questions, please contact our Customer Service Department using the CONTACT form.
5.- Physical stores.
All our stores have reopened. Find the store nearest you in our Store Locator.
Don't forget to follow the health and safety protocol established in each of our stores. If you have any queries, ask our Store Manager.
BLACK FRIDAY 2020
HALLOWEEN 2020 - 2X1
BFF VIP 2020
OUTLET OCTOBER 2020
PROMO 35% - SEPTIEMBRE
OUTLET SEPTEMBER 2020
2.- What payment methods are accepted?
Credit cards: Visa, MasterCard, American Express.
Debit cards: Visa, MasterCard, American Express.
Multibanco (only Portugal).
C.O.D. (only Portugal).
3.- What taxes apply to the purchase of products?
The price of our products can be found in the description page of each individual product. It includes Value Added Tax (VAT). If any other tax is applicable, it will be indicated here also.
If your order is blocked at customs, we are not responsible for any added this may imply.
4. What are the delivery times and costs?
You can consult all the information about order preparation, delivery times and shipping costs in the Terms and Conditions page of our website - specifically in Clause 6.
Here is the link CONDITIONS.
The delivery times indicated are dependent on the correct, normal functioning of the logistics of order preparation and delivery, as well as the volume of orders in any given moment.
5.- How to track my order?
Our delivery company will send you an email with the tracking information for your order once it has been prepared for shipping and leaves the warehouse. When you receive this email, you wil be able to click the link or introduce the reference number into the delivery company website.
If your order is heading outside Spain, you will receive the tracking information for the company contracted to deliver in the destination country. The type of delivery chosen will determine whether or not the tracking info is available in real-time.
Devlieries are not made on non-working days or on national and local holidays.
6.- What do I do if I have an issue with my order?
Our Customer Service team is available to address any issue you may have with your order. To contact the Customer Service team, please use our CONTACT form.
Select the category which best fits your query and send your contact request. We will contact you by email as promptly as possible.
7.- Can I return a product?
You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which means terminating the sales contract. To exercise said right, you should follow the established procedure as laid out in the clause "Right of Return" detailed in the Terms & Conditions and in the Returns page of our website.
8.- What product guarantee do I have?
Our products are guaranteed for two (2) years from the date of purchase. If one of your orders presents a factory defect within this period, please contact us through the CONTACT form and select the “guarantee” option.
9.- Where can I PHYSICALLY buy HAWKERS products?
Search for our stores here.
Certain shopping centres and collaborating opticians. Ask us!
*Take into account that the models available may vary depending on the point of sale.
**Take into account that price and promotions can vary depending on the sales channel.
10.- Would you like to sell HAWKERS?
Are you a professional working in this market and are interested in becoming an authorized seller? Please write to email@example.com and we will evaluate your proposal.
11.- Would you like to work for HAWKERS?
Would you like to join us? Check out the offers in our Careers page.
12.- Would you like to collaborate with HAWKERS?
Join Hawkers Campus! Our ambassador community is waiting for you! Sign up at Campus Reps and we will be in contact with you.
13.- Do you have a charity donation suggestion?
Send your proposal to firstname.lastname@example.org and we will evaluate it.
14.- WORLDCOO E-COMMERCE WIDGET.
Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and every donated euro can be traced at worldcoo.com.
By making a purchase at hawkersco.com you can make a micro donation. The microdonation can be made before completing your purchase by clicking on the check box. This initiative is developed within the framework of the collaboration agreement between HAWKERS and World. You can track the status of the collection for the project by using the following worldcoo.com/es/proyectos-1/
The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the products purchased at hawkersco.com. In the case of cancelling your order or exercising your right of withdrawal on it, this will not affect the donation, since it is not reimbursable.
15.- Blue Block Technology - glasses with blue light filter.
What are Blue Filter Glasses?
They are non-prescription lenses which prevent a specific bandwidth of high-energy blue light emitted by the screens of everyday electronic devices from reaching the eye. Over-exposure to this light can cause eye fatigue and visual stress, and has been shown to disturb sleep patterns.
Are these glasses available with prescription lenses?
We don’t currently offer prescription Blue Block lenses. If you are interested in Blue Block prescription glasses, then stay tuned, as we will have news for you very soon.
How many models are available with Block Block Technology and where can I get them?
We currently offer 20 designs on our web page. The Blue Block Technology models are indicated with the words BLUE LIGHT and are marked NEW.
Where can I find the characteristics of each model?
Each model has a details page which you can view by clicking on the model photo. If you have any questions about the model or Blue block Technology in general, please ask us by using our Customer Service form - www.hawkersco.com/pages/contact
16.- H2O Capsule (ECO line).
What is the H2O capsule collection?
This Limited Edition capsule has 6 eco-friendly designs to choose from. All six models are made from a combination of sustainable, biodegradable plastics and recycled plastics collected from the ocean.
What does it mean that it is a capsule?
A capsule collection is a Limited Edition collection with a small number of units available: when they are gone, they are gone!
What does it mean that the sunglasses are sustainable and environmentally responsible?
Both the frames and the lenses of all six H2O models are made using materials which respect the planet. From innovative, biodegradable materials to recycled pre-existing plastics. The packaging is also 100% sustainable.
How can I find out which materials are used for each model?
The manufacturing materials are indicated on the details page for each model. Click on the model to view its details page.