Information to take into account during the situation caused by COVID-19.

1.- What is happening with Hawkers’ physical stores?

The health of our customers and of our team is Hawkers number one priority. That’s why we re following the guidelines and recommendations of the health authorities, and are closing all our physical stores for the time being. We will keep you informed through the usual communication channels on any changes to the situation. Obviously, we hope to get back to normal as quickie as possible.

 

2.- Will the website still be active?

Yes, it will. You can still buy online as normal. Although we are all working remotely, we continue to strive to provide the best service possible.

 

3.- Will there be an impact on delivery?

For reasons of responsibility and prevention, when you receive your order, the delivery person will adhere to the following protocol:

  • The delivery person will put your package at your door and ring your bell. All delivery people are being provided with disposable gloves to minimise contact.

  • They will maintain a minimum distance of 1.5m from you, and will await your identification. You will not be asked to sign anything, as showing some form of identification will be enough to ensure correct delivery during this period of alert.

  • Once identified, you can take your package in a secure manner, with no human contact.

4.- What is happening with the return policy?

At Hawkers, our number one priority is you. So, if you received your order between the 1st and the 15th of March, 2020, and you intend to exercise your right to return the goods, before sending any product back to our offices, please contact our Customer Care Department through the CONTACT form and we’ll let you know about sending and timing.

5.- What is happening with my product guarantee?

Guarantee periods are unchanged. However, if you have experience any incident during that period, we ask that - before returning any product to your facilities - you contact our Customer Service Department through their CONTACT form and we will let you know about sending and timing.

6.- What if I have bought something from a physical store during the period indicates in point 4?

Your right of return is unaffected. Therefore, when the situation has returned to normal, your case will be attended to in the store in which you purchased the product. We ask for your patience in this respect, and assure you that none of your rights will be affected.

Keep an eye on our channels to stay uo to date with information about our physical stores.

In this situation, collaboration is essential to return to normality as soon as possible and Hawkers will always be available to answer any query you might have.

 

2for1 + FREE SHIPPING

 

- Choose two special offer products, and the discount will be applied to the lesser-priced one.

- Special offer starts: 24th March, 2020. Special offer ends: subject to variation.

- 2for1 valid for purchases on all product on the website except those listed in the "NEW IN" section.

- Shipping costs: free.

- Not accumulative with other promotions, discounts or offers.

- Deliveries will be made in accordance with any measures imposed by health authorities.

- Guarantee and/or returns: consult "Information to take into account during the situation caused by COVID-19" in our FAQs.

 

 

SPRING-READY - Up to 60% OFF | EU 

Selected models with up to 60% off


Which models are part of the promotion?

Selected models which appear in the PROMOTION section*

*These models will have Special Offer Product in their description



Which models are not part of the promotion? 

All those products not included in the section and which do not have the words Special Offer Product in their description.



How is the promotion applied?

In the PROMOTION section the promotion models will appear with the discount applied in a staggered manner, on adding the selected models and proceeding with the shopping process, the following will appear to the client:


The percentage discount applied and the savings made.

Shipping: Free on orders of 50€ or more

Additional discounts: No additional discounts can be applied.

Return conditions: The return conditions are as standard. No additional conditions apply. For more information on how to make a return, visit our Returns page.

 

 

TRACKING INFORMATION

The courier will send you an email with your tracking number once the package is prepared and has left the warehouse. Once you have received it, you will be able to enter the tracking number on the relevant website.

If your tracking number does not work, try again later, as it normally takes a few hours for the tracking details to be updated in the system. Please note that the courier only delivers on working days.

If your order passes through customs, we are not liable for any additional costs that may incur.

If you send a return package to a different address other than the one provided by email, we are not liable for any loss or misplacement.

 

ESTIMATED TIME OF DELIVERY AND SHIPPING FEES 

*Standard Shipping: 7€
Your order will be prepared and dispatched in 24/72H, and the delivery time will be between 7-10 working days after dispatch. No real-time tracking is available. Available for: Austria, Cyprus, Denmark, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romanía, Sweden, Slovakia.

*Standard Shipping: 14,45€
Your order will be prepared and dispatched in 24/72h, and the delivery time will be between 7-10 working days after dispatch. No real-time tracking is available. Available for: Croatia, Montenegro, Serbia.

*Premium Air Shipping: 8,95€
Your order will be prepared and dispatched in 24/72h, and the delivery time will be between 3-5 working days after dispatch. Tracking is provided by the international shipping company, DHL. Available for: Germany, Belgium, France, Holland, Italy, Portugal, Austria, Cyprus, Denmark, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania, Sweden, Gibraltar, The Channel Islands, Liechtenstein, Morocco, Mónaco, Norway, San Marino, Switzerland, Vatican City, Slovakia.


*Premium Air Shipping: 14,45€
Your order will be prepared and dispatched in 24/72h, and the delivery time will be between  3-5 working days after dispatch. Tracking is provided by the international shipping company, DHL. Available for: Belarus, Bosnia, Georgia, Iceland.

*Provided that the distribution network functions as expected.

 

DEFECTIVE PRODUCTS

If you receive a defective product, you must follow the procedure established in the clause "Returns due to manufacturing defects", detailed in the Terms and Conditions and in the Returns section of our website.

 

MISTAKEN ORDER

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.

 

CANCELLATION

You have fourteen (14) calendar days from receipt of the product to exercise your right to a cancellation, which consists of carrying out the termination of the contract. To exercise this right you must follow the procedure set out in the clause "Right to cancellation" detailed in the Terms and Conditions and in the section Returns of our website.

Direct access to the cancellation form.

 

 

PROTECTION OF HAWKERS LENSES

Our lenses have UV400 protection, which protects your eyes from ultraviolet rays. Our sunglasses comply to the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS / NZS 1067: 2003, and Standard EN 1836-1997 in accordance with European Community Directive 89/686 / EEC.

 

CARING FOR YOUR GLASSES

Use your Hawkers cloth to clean them and your case transport them. Do not drag them accross a hard surface. Do not remove the arms more than 5 times. Do not leave them for a long time in direct sunlight or in the heat, for example avoid leaving them on the dashboard of the car.

     

    ACCEPTED PAYMENT METHODS

    Credit cards: Visa, MasterCard, American Express, Discover.

    Debit cards: Visa, MasterCard, American Express.

    PayPal.

    Apple Pay.

     

    CONTACT HAWKERS

    If you have a query, please contact us by filling our our contact form.

    WHERE ELSE CAN I BUY HAWKERS?

    You’ll find a list of our shops here.

     

    I WANT TO SELL HAWKERS AT MY STORE

    If you are interested in becoming an authorized retailer of Hawkers please write us at sales@saldum.com

      

    I WANT TO WORK IN HAWKERS

    If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@hawkersco.com).

     

    PRIZE DRAWS AND PROMOTIONS

    The commercial raffles and prizes advertised on our social networks are exempt from commercial value and therefore of guarantee; If you notice that the product is faulty, please let us know as soon as possible by filling out our contact form, https://www.hawkersco.com/pages/contact. Exchanges and refunds are not accepted.

     

    WORLDCOO E-COMMERCE WIDGET

    Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and every donated euro can be traced at worldcoo.com.

    By making a purchase at hawkersco.com you can make a micro donation. The microdonation can be made before completing your purchase by clicking on the check box. This initiative is developed within the framework of the collaboration agreement between Hawkers and World. You can track the status of the collection for the project by using the following link.

    The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the products purchased at hawkerscso.com. In the case of cancelling your order or exercising your right of withdrawal on it, this will not affect the donation, since it is not reimbursable.